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ATRESMEDIA
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ANNUAL AND CORPORATE RESPONSIBILITY REPORT 2014
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ATRESMEDIA
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52
Atresmedia
currently applies a continuous improvement cycle as part of
its Quality Management System, which follows the following organisation:
The Quality Committee is responsible for analysing the detected inci-
dents, classifying them according to the area responsible for them, eval-
uating their monitoring and communicating them to the management
team to try and resolve them.
Thanks to the efficiency of this Quality Management System and the im-
provement plans implemented, the incidents recorded in the processes
for the production, recording and broadcasting of content have main-
tained a downward trend for several years.
Identification and control of
incidents
Continuous analysis
of the causes
Identification of corrective
and improvement actions
Evaluation of the efficiency
of the actions
Introduction of
improvements to the
process: lessons learned
300
200
100
0
2009
286
296
2010
2011
2012
2013
2014
Evolution of the average number of incidents
172
98
65
45