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ATRESMEDIA
|
ANNUAL AND CORPORATE RESPONSIBILITY REPORT 2014
|
ANNEXES
|
210
G4-PR
Indicators of Product Responsibility
Page / Answer
Report-
ed
Part
not re-
ported
Reason
for
omis-
sion
External
verifica-
tion
G4-PR4
__
Report the total number of incidents of
non-compliance with regulations and
voluntary codes concerning product and
service information and labeling, by:
•
Incidents of non-compliance with
regulations resulting in a fine or penalty
•
Incidents of non-compliance with
regulations resulting in a warning
•
Incidents of non-compliance with
voluntary codes
__
If the organization has not identified any
non-compliance with regulations and
voluntary codes, a brief statement of this
fact is sufficient.
82, 108
TOTAL
Yes, 181
G4-PR5
Report the results or key conclusions of
customer satisfaction surveys (based on
statistically relevant sample sizes) conducted
in the reporting period relating to information
about:
__
The organization as a whole
__
A major product or service category
__
Significant locations of operation
66-76, 83, 84, 102
TOTAL
Yes, 181
G4-PR6
__
Report whether the organization sells
products that are:
•
Banned in certain markets
•
The subject of stakeholder questions or
public debate
__
Report how the organization has
responded to questions or concerns
regarding these products.
105, 106
Atresmedia does
not market products
that are banned or
questioned by the
stakeholders.
TOTAL
Yes, 181
G4-PR7
__
Report the total number of incidents of
non-compliance with regulations and
voluntary codes concerning marketing
communications, including advertising,
promotion, and sponsorship, by:
•
Incidents of non-compliance with
regulations resulting in a fine or penalty
•
Incidents of non-compliance with
regulations resulting in a warning
•
Incidents of non-compliance with
voluntary codes.
108
TOTAL
Yes, 181
ASPECT: MEDIA LITERACY
84
Yes, 181
M7
Actions taken to empower audiences through
media literacy skills development and results
obtained.
84, 85
TOTAL
Yes, 181
ASPECT: CUSTOMER PRIVACY
58
Yes, 181
G4-PR8
__
Report the total number of substantiated
complaints received concerning breaches
of customer privacy, categorized by:
•
Complaints received from outside
parties and substantiated by the
organization
•
Complaints from regulatory bodies
__
Report the total number of identified leaks,
thefts, or losses of customer data.
__
If the organization has not identified any
substantiated complaints, a brief statement
of this fact is sufficient.
There have been no
complaints about a
violation of privacy and
loss of customer data.
TOTAL
Yes, 181
ASPECT: COMPLIANCE
43-44
Yes, 181
G4-PR9
__
Report the total monetary value of
significant fines for non-compliance with
laws and regulations concerning the
provision and use of products and services.
__
If the organization has not identified any
non-compliance with laws or regulations, a
brief statement of this fact is sufficient.
82, 108
Yes, 181